Quality Standards

EUSTREAM is exerting great efforts to ensure that the quality standards of customer services are met and secured and reliable transmission services are provided.

EUSTREAM responsibly fulfils its obligations under the valid and effective legislation of the Slovak Republic applicable to its business. EUSTREAM monitors a wide range of quality metrics applicable to gas transmission, as required by the Act No 250/2012 on the regulation of network industries, as amended, and the Decree No 278/2012 of the Regulatory Office for Network Industries laying down the quality standards of gas storage, gas transmission, gas distribution and gas supply, as amended. The gas quality indicators so collected are registered, evaluated and published and annual evaluations of quality standards for the preceding year are submitted to the Regulatory Office for Network Industries (RONI).

Evaluation of quality standards

Tables published under the Decree No 278/2012 of the Regulatory Office for Network Industries on Gas Transmission

EUSTREAM publishes quality metrics for heat supply services, as required under the Decree No 277/2012 of the Regulatory Office for Network Industries laying down the quality standards of heat supply, as amended.

Tables published under the Decree No 277/2012 of the Regulatory Office for Network Industries on Heat Supply.